Tech Makes Everybody Else's Life Easier, but It Can Drive You Nuts

Wayne Rash

Let's face it, today's enterprise technology world will drive you nuts. This assumes that you haven't reached that state already. The rules you started with no longer apply. The world you thought you knew is gone. Screw up and you can be sued - if you're lucky. If you're not lucky, you can be sued and also go to prison. Meanwhile, your CEO has been reading about mobility and virtualization in the Wall Street Journal, and wants both. Now.

Making your world more complicated is that technology has increased demands for support. The government demands accountability. The banks, ever on the lookout for ways to avoid bad press, are putting pressure on you about the safety of customer data. And, at the end of the day, you really don't know where your data is, who has control of it, and who might have access to it. Clearly, it's time for that second martini.
You realize, for example, that some of your users are accessing your Exchange server using their iPhones. You don't support the iPhone in your shop, but since you have Exchange and Outlook, they're doing it anyway. Meanwhile, you have to support Web access to your e-mail so the sales staff can work while they're out of the office. This in turn means that everybody in the company is trying to get into the OWA site from their wireless devices regardless of whether you support them.
And of course, you have legitimate wireless users that you need to support so they can use their Blackberries, or their Treos, or their Windows Mobile devices. Or all of those. And you have demands for all of those and your efforts to standardize on one platform don't do anything to quell the cries of those who want to use whatever it is that you didn't decide to standardize on.
And that's only part of the problem.
Regardless of how solid your data center may be, how do you prove compliance in a wireless world? How do you respond to requests from the CEO that you take advantage of the Cloud Computing he read about in Business Week because it can save bunches of money? And how do you explain virtualization, and how do you explain that it will save a ton of money in both your data center and your staff, if only the company will spring for the necessary hardware and software now?
Well, welcome to the new enterprise. You're in a world that you never expected, dealing with issues you never thought would arise, and without much in the way of resources. And also welcome to New Enterprise, a blog that won't answer your questions, at least not all at once. But what will happen here is that the questions will be examined one by one. Maybe you can find the solution you're looking for here. Maybe you'll find a new product that can help you down the road. You might even hear from another IT manager that is dealing with similar issues.
Or, of course, you might just hear from me, but at least you'll know that somebody knows your world exists and can help you highlight the need for a fix, even if there doesn't seem to be one out there right now.

Add Comment      Leave a comment on this blog post
Oct 12, 2009 6:10 PM Brenda Brenda  says:
The constantly evolving enterprise is indeed a challenge...thanks for putting it into words - hopefully we at Servoy are making things a bit easier for developers! Reply
Oct 21, 2009 6:55 PM Wayne Rash Wayne Rash  says: in response to Brenda
Unfortunately, it takes more than just one company to really make the changes that everyone needs. While Servoy does indeed make things easier, what's really needed is for the industry at large to realize that the task of the CTO and the rest of the IT community has grown so large and complex that it's nearly impossible to accomplish. There needs to be a better way, but those better ways aren't showing up from enough companies. Reply

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