To iPhone or Not to iPhone

Charlene OHanlon
That noise you heard Oct. 4 at 1 p.m. Eastern was the collective sigh of discontent over Apple's latest product announcement. The world was expecting an iPhone 5; what they got was the iPhone 4S. I, however, was (mentally, at least) jumping up and down for joy. Why? Finally, the iPhone is coming to Sprint.

Now, I am the first to admit I harbor a fair amount of bias toward all-things Apple-I'm as much a consumer as I am a worker, and I think Apple has done a righteous job blending the two lifestyles in its technologies. But when it came to the iPhone, I was more the mountain than Mohammad; rather than ditch Sprint -- which I've been with since the mid-1990s without any major issues -- in favor of AT&T just so I could get an iPhone, I decided to wait until the iPhone came to Sprint.

Yes, I know a CDMA iPhone is not like the GSM iPhone-a user can't talk and surf at the same time and the phone won't work outside the United States-and yes, that is kind of a bummer, but I've never had those features so I'm not going to miss them. My only complaint now is I have to wait until April 2012, when my contract is up, before I can upgrade my phone. But by then I'm hoping Apple will have released the iPhone 5 and the wait will have been worth it.

I love Apple, and I love Sprint. Both have provided me with the right tools and, in the case of Sprint, excellent customer service (in the 15-or-so years I've been with them, I can count on one hand the times I've received less-than-stellar service). Because of that, I was willing to wait to get the benefits of both companies. I consider myself a loyal customer to both companies, and unless something major happens, I will continue to be a loyal customer.

Can you say the same thing about your customers? Are they receiving the service they should expect to receive? How many customers have been with your company for the long haul? If the answer isn't as high as you'd like it to be, it's time to take a good, long look at how your customers are interacting with your company. Is it time to update your technology to reflect your customers' communication preferences or enable your employees the most up-to-date customer information possible? In my interactions with Sprint, its customer service reps have always served me with real-time information about my account and been able to make on-the-spot changes to ensure I'm not just satisfied, but happy. My loyalty to Sprint has as much to do with the technology it uses as it does the cheerful attitude of its CSRs.

Can you say the same about your company?
 



Add Comment      Leave a comment on this blog post
Oct 24, 2011 6:10 AM robedesoiree robedesoiree  says:
prefer iphone,even though it has the shortness Reply
Jan 6, 2012 5:01 AM Joy Joy  says:
I wish I have an iPhone. Reply
Jan 26, 2012 12:01 PM Sunny Sunny  says:
It pays to be loyal. Reply
Feb 2, 2012 4:02 PM Nicole Nicole  says:
I agree. Good customer service will produce loyal customers. Reply
Feb 7, 2012 5:02 PM Anonymous Anonymous  says:
When you use your smart phone in bed., no need for your arm to be tired. Get the Smart Phone Sleeper, the Number 1 Smart Phone Holder for the Bed. Put code 98 in checkout box and get 10% off and free shipping. www.smartphonesleeper.com Reply
Feb 28, 2012 11:02 AM Andee Andee  says:
I hope my mom give me an Iphone on this coming month :D Reply
Mar 1, 2012 7:03 AM Andrei from Feather Duster Andrei from Feather Duster  says:
Go for iphone4 :D The specs and quality is pretty good. Reply

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