What makes the CloudShare dashboard unique is the integration of user- and time-based permission levels, which occurs when CloudShare delivers a working environment to a user based on the snapshot of a prototype. As a result, CloudShare can use a single snapshot of a prototype to deliver one environment that has a two-year life cycle with domain administrator level access privileges and another enviroment that has a life cycle of only 15 minutes with end-user access privileges. What's more, users with a high enough privilege level in CloudShare can change life cycle and access settings on the fly.
Keeping Client Interaction on Track
User interaction begins when an invitation is sent to a new prospective user to access a CloudShare environment. Invitations can be sent to a true end user or a vendor partner. For large vendors, CloudShare provides the capability to compare and track the activities of users brought into an environment by partners.
Once an invitee accepts an invitation and logs into the defined environment, that person becomes a user within CloudShare. CloudShare will then track the user's activities within the environment. IT professionals can use CloudShare's activity model to track IT staff progress on pre-production activities, such as development, testing and QA. What's more, just as IT vendors can estimate the likelihood that an invited user will buy a product from that person's activity pattern, IT professionals can use the CloudShare statistics to identify potential internal end-user support issues, such as those created when line of business users do not spend sufficient time training with a new software environment.