Profitability and Customer Experience

Customer Service The Strativity Group's Lior Arussy speaks bluntly about the disconnects that often occur between the value that customers perceive in companies' services and what the company thinks is happening -- and the value of some customers to the company's bottom line. More >

Network Assessments an Ongoing Process

Network assessments are so vital to VoIP deployment that some vendors refuse to go forward until one is done. Paul Wiggins of Tone Software says the best assessments help root out the source of problems. More >

Security Free Ride Will Soon Be Over

For their level of popularity, smartphones have had a relatively easy road as far as security breaches and concerns. That is soon to change, though. More >

Articles  |  Interviews  |  Guest Opinions  |  Discussions

07.02.09

Next-Gen IOV Getting Ready for the Cloud

Right from the start, it was obvious to everyone involved in virtualization that multiple machines on a single server were going to wreak havoc on the I/O infrastructure. It's the equivalent of stripping the HBAs out of individual servers in favor of a single unit on the back of a rack. So it was... More >

06.25.09

Tapping WordPress for Internal Communication

I wrote recently about the and in a couple of blogs. In the former piece, I suggested that the many popular Web-based applications built on PHP could be of value to the SMB. Today, I want to specifically introduce the idea of tapping into the popular WordPress platform and... More >

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07.02.09

Will You Still Need Systems Integrators with SaaS?

The Australia-based IT Channel site, ARN, recently ran a package on SaaS and why it's succeeding now – as opposed to the sad failure of its earlier incarnation, ASPs. While the feature article is excellent, what are really worth reading are the three articles drawn from a roundtable... More >

What’s new and popular in our professional business community

Windows 7

Microsoft Responds to Snow Leopard

Vista was a big opportunity for Apple. Now Microsoft strikes back with an aggressive, though short-lived, massively discounted preorder program. More >

Windows 7 Cheat Sheet

Pinning Hopes on Touch-Based Applications

In Europe, You'll Have to Ride on the Rims

Seven Key Reasons to Implement an Identity-Aware Network

This white paper provides IT managers and corporate executives with insight into the seven key reasons why internal networks are migrating towards an identity and role based infrastructure.

Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System

Understand your PBX and maximize your company’s productivity using an IP PBX.

Government Releases Stimulus Funding for First Round of Broadband Projects

The U.S. government has released $4 billion in broadband stimulus funds to pay for the first round of broadband projects mandated by the American Recovery and Reinvestment Act of 2009, reports NetworkWorld . The government will be accepting applications for the first round of projects from July 14 through August 14. ... More >

Cisco Targets Energy Efficiency with New Offering

Cisco has unveiled a new line of products geared to help companies manage costs stemming from building management and infrastructure. Network Building Mediator enables building managers to track the energy used in cooling, heating, lighting and security. The product is the first from Cisco's Smart Connected Buildings... More >

Archos to Debut Android, Windows 7 Netbooks in Fall

The Archos 9 PCtablet will be a touch-screen (no keyboard at all), two-pound netbook running Windows 7, says Gearlog, and will be available with either a 60GB or 120GB hard drive and a 9-inch screen. The release date is set for October, reports the Inquirer. But the Android device , as yet unnamed, is scheduled to... More >

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