
This collection of tutorials, calculators, and templates will show you how to apply Six Sigma thinking to IT service management.

Enhance your IT career by getting your ITIL Foundation Certificate. It's fast and easy with this complete resource. The 186-page eBook and companion online training course is guaranteed to help you pass the ITIL exam.

Service-Oriented Architecture is the catalyst that allows today’s companies to respond to business demands faster and more effectively than ever.

Data management tips and techniques that insure ease of access, comprehensive security and absolute privacy for your invaluable company information.

Tools, best practices and expert advice on managing your enterprise IT infrastructure, databases, and Web service components.

Business solutions software that reduce costs, improve operational performance, decrease risk, and strengthen business management processes.
Tape Fallacies Exposed — The Future of Tape Is Still BrightTape isn't going away anytime soon. This Mesabi Group white paper sheds light on the most common misperceptions about tape-based storage.
IBM Cognos 8 Performance Management Solutions for use with SAP NetWeaverThis white paper outlines how the right performance management software and solutions can capture the hidden value from investments in SAP NetWeaver® Business Warehouse.