
This collection of tutorials, calculators, and templates will show you how to apply Six Sigma thinking to IT service management.

Enhance your IT career by getting your ITIL Foundation Certificate. It's fast and easy with this complete resource. The 186-page eBook and companion online training course is guaranteed to help you pass the ITIL exam.

Data management tips and techniques that insure ease of access, comprehensive security and absolute privacy for your invaluable company information.

Learn how virtualization reduces the TCO of managing your date, while contributing towards your sustainability efforts.

Service-Oriented Architecture is the catalyst that allows today’s companies to respond to business demands faster and more effectively than ever.

The virtual, remote, and mobile technologies that allow your company's workforce to work anywhere and at any time.
Query Offloading for Improved Performance and Better Resource UtilizationThis white paper focuses on the use of a log-based, real-time change data capture (CDC) solution to enable real-time reporting using a low overhead solution that minimizes the impact on IT infrastructure.
A Dynamic Solution to Processing PaperDiscover a document management system that preserves company profits by reducing the overhead of paper invoices, utilizing employee time effectively, and significantly reducing collection cycle times.