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Re: Disaster Recovery Execution

16 Replies Last post: Jun 11, 2009 11:26 AM by NateChessher   1 2 Previous Next
Ralph DeFrangesco   54 posts since
Oct 3, 2008
Reply

Dec 16, 2009 1:50 PM

Disaster Recovery Execution

We as DR professionals take the time to create an awesome plan. How do we guarantee that when it needs to be executed, it gets executed as it was planned?

DaveVenier   10 posts since
May 13, 2009
1. Jun 7, 2009 11:57 PM in response to: Ralph DeFrangesco
Re: Disaster Recovery Execution

I don't think there is any way to be 100% positive that a plan will get implemented correctly, but that doesn't mean that we shouldn't try to get it to that point.  I feel that the most important thing we can do to make sure it is implemented as planed is by training and testing.  The first step is making sure all team members and members of the company know about the plan and what their roles are.  The second step is testing.  Testing is imperative.  With enough testing users should be prepared for what they have to do when the plan is executed.  However the testing doesn't rule out the natural human response of panicking.  You can train 100 times and everything goes great, but when implemented you may have one person that freaks out and doesn't do their job.  The plan can help here also by being flexible enough to handle those types of issues.

-Dave

EmmanuelOnwulata   11 posts since
May 12, 2009
2. Jun 8, 2009 12:42 AM in response to: DaveVenier
Re: Disaster Recovery Execution

i Agree Dave, In addition to testing, The plan must always be updated regularly. as things change in the company, people leave and new people come in, the plan should be updated to reflect those changes.

AndreHopson   20 posts since
May 10, 2009
3. Jun 8, 2009 9:34 AM in response to: Ralph DeFrangesco
Re: Disaster Recovery Execution

There are three main objectives, if met, that will ensure the DR plan gets executed as planned: (1) total suppprt from senior management (2) training of personnel involved in the execution of the plan and (3) testing of the DR plan. If these three objectives are met there should be less resistance in getting the DR plan executed as planned.

AndreHopson   20 posts since
May 10, 2009
4. Jun 8, 2009 9:41 AM in response to: EmmanuelOnwulata
Re: Disaster Recovery Execution

You make a good point Emmanul. A plan that isn't updated or reviewd on an regular basis is a plan that may fail. Plus, you should account for personnel leaving the company, on vacation, out sick, and have other personnel trained to fill the roles and responsibilities in regards to execution of the DR plan. A backup plan (backup personnel) is always a key factor in the success of a plan. Team players promote a team effort. A team is needed for a DR plan to be executed as planned.

ChrisRitchie   11 posts since
May 11, 2009
5. Jun 8, 2009 11:16 AM in response to: AndreHopson
Re: Disaster Recovery Execution

As always, Andre' is spot-on! If there is support from senior managenet the rest of the company should comply. Then if the training is complete, to the plan specifications and reveals any issues that would support up-dating the plan, we are coming full cirle.

However, if the testing doesn't get the seriousness of those on the teams it could be it's own worst nightmare. Never improving, updating, or evolving with the times....

ChrisRitchie   11 posts since
May 11, 2009
6. Jun 8, 2009 11:20 AM in response to: Ralph DeFrangesco
Re: Disaster Recovery Execution

Well, we as DR professionals, don't. It is not up to us to make sure the plan is executed "to the nines". It is up to the team leaders and senior management to assure that the plan is executed to the highest standards.

The plan can be 110% thourough for the company and all possible disasters. But when it comes to crunch time - do the team leaders and members perform to thier 100% mark? 

DaveVenier   10 posts since
May 13, 2009
7. Jun 8, 2009 4:06 PM in response to: ChrisRitchie
Re: Disaster Recovery Execution

Chris,

I agree and I know I mentioned the testing and training but you bring up the good point that the DR professionals can't make sure it is executed 100%.  The team and senior management have to take that responsibility.  What if a consultant created the plan...they won't be there when it is implemented (probably not), the team has to step up and do it right.  Great point!

-Dave

WarrickStJean   28 posts since
May 11, 2009
8. Jun 9, 2009 12:33 AM in response to: Ralph DeFrangesco
Re: Disaster Recovery Execution

There are no guarantees that any plan will ever be executed according to the script. There are simpy too many variables and an infinite number of possbilities based on a multitude of factors. No plan can account for EVERYTHING, instead prudent professionals would be well served to apply resourcesttoward conducting regular training and testing excercises.

Typically the "crawl, walk, run" approach is best, familiarize managers with roles and responsibilities. The more frequent and the more realistic the trainng the better prepared the individuals responsible for executing the plan will be. Ensure that there are unexpected variables thrown into various scenarios to provide an opportunity for testing participants ability to think quickly and deal with pressure.

The results yielded from such excercises will serve to refine the plan as well as boost the confidence level of those responsible for its execution.!

WarrickStJean   28 posts since
May 11, 2009
9. Jun 9, 2009 12:51 AM in response to: Ralph DeFrangesco
Re: Disaster Recovery Execution

Good plans will often attempt to provide controls for the decision making process in order to ensure predictability as well as sound and prudent logic. One good way of providing this logic would be to utilize flow charts, these basic charts help to simplify the decision making process during a disaster which may be a high stress time. The existance of the flow chart allows for a successor to take over the decison making process and while maintainng consistency with his/her predecessor.

An often overlooked element of truly exceptional planning is the contingency plan. The contingency plan is the plan for when things in the original plan go wrong. more mature organizations would be well served to ensure that contingency planning is a part of the overall DR planning process. There is no perfect plan, but DR professionals can ensure preparedness.

EmmanuelOnwulata   11 posts since
May 12, 2009
10. Jun 9, 2009 7:38 AM in response to: WarrickStJean
Re: Disaster Recovery Execution

Well said warrick,

I think the success will come in the form of team members and Management  making it a routine practice of doing the test, maybe one per quarter. Like the Emergency Alert Test they do on the radio or like the Fire drills that Some companies and schools do. You can only discover your level of preparedness during testing.

ekortee   7 posts since
May 10, 2009
11. Jun 10, 2009 1:41 AM in response to: Ralph DeFrangesco
Re: Disaster Recovery Execution

Executing a DR plan when it needs to be executed is the paramount reason for creating the plan. If the plan cannot be executed when needed, there is no need to create it. Frequent testing and training are some major ways to ensure that a DR is executed whenever needed. Without testing, it will be difficult to determine a lapse in the plan after a lengthy period. With the testing comes updating the plan (up-to-date documentation). If any changes are made, tests should be performed to ensure that recovery paths are available for such changes. Employees should be trained on a regular basis to keep up with the changes in the plan  and know their roles and required skills set. Another important aspect is making sure that management is kept up-to-date on changes within the plan, and that the necessary resources are readily available to implement the plan. Having the Board and Senior Management signing off on a plan and not keeping them abreast of changes in the plan that might require changes to previously approved DR plans might cause a hurdle when it comes to executing a plan with major changes which management is not aware of.

The plan should be written to be executed in phases such that it will be flexible to implement.

TimHuong   10 posts since
May 10, 2009
12. Jun 10, 2009 1:47 AM in response to: Ralph DeFrangesco
Re: Disaster Recovery Execution

No matter how well we plan things; there will always be a chance that something can go wrong.  All we can do is try our best to look ahead and plan for anything that could go wrong.  There is no guarantee how well the plan will be executed. It depends upon the team members and how they will carry their roles and responsibilities. So, it is best that the plan must be tested and retested. During the testing period, every aspect of the process must be documented. This will help us see what happened, what went wrong, and how it can be fixed. Training the employees is important, so they know what their roles are. Making sure that the plan is administered properly by management personnel is also important.

ekortee   7 posts since
May 10, 2009
13. Jun 10, 2009 1:53 AM in response to: ChrisRitchie
Re: Disaster Recovery Execution

I agreed Ritchie, testing is one of the key factors. A plan can be well written, but if the testing environment is not fully equipped to simulate the actual environment during a testing, the plan might prove futile when it is time for execution. As simple as it might sound to perform certain tasks, it will be in the best interest of the team members to ensure that those tasks are routinely performed during each testing phase. For example, OS installation could be simple and one might argued that it is easy and I don't need to do that test. But until you find out that you can't find the driver for a legacy SCSI adapter in one of your servers, you will realize that it is not just putting the disk in and doing the normal installation.

TimHuong   10 posts since
May 10, 2009
14. Jun 10, 2009 1:55 AM in response to: Ralph DeFrangesco
Re: Disaster Recovery Execution

There is no guarantee that the plan will be executed as it was planned, but with careful preparation there is a very good chance that things will go according to what we want. Besides testing and documenting the process, the members must understand clearly that their roles and responsibilities are important. Who will be in charge and who will be responsible to initialize the plan when a disaster occurs is very important. These are some basic questions that will be asked during the disaster. So, the plan must be clearly stated what role and responsibility are for each of the team members. This will help to execute the plan more smoothly as it is needed. As Ralph mentioned, there is no fail plan. It may be a poor plan, but with testing and modifying of the plan, it can be a successful plan.

Re: Disaster Recovery Execution

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