
This survey from Janco Associates, Inc., draws on data collected by extensive surveys of businesses throughout the United States and Canada.

This collection of tutorials, calculators, and templates will show you how to apply Six Sigma thinking to IT service management.

Best-practice tools, strategies and technologies for determining and managing the data you need to make better business decisions.

Security software and strategies to protect valuable company information and insure compliance with global, federal, and state regulations.

Tools, best practices and expert advice on managing your enterprise IT infrastructure, databases, and Web service components.

Business solutions software that reduce costs, improve operational performance, decrease risk, and strengthen business management processes.
Query Offloading for Improved Performance and Better Resource UtilizationThis white paper focuses on the use of a log-based, real-time change data capture (CDC) solution to enable real-time reporting using a low overhead solution that minimizes the impact on IT infrastructure.
IP Telephony: Reliability You Can Count OnThis white paper will examine the effects of three different architecture platforms on the ability to deliver IP-based telephony systems that are both highly available and cost effective.