Job Description: SLA Manager
Created on: Jul 2, 2009 10:54 AM by Info-TechResearchGroup - Last Modified: Jul 16, 2009 3:24 PM by Info-TechResearchGroup
This document is brought to you from our partner, Info-Tech Research Group.
Click here for an example of other content provided by this partner.
The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to specifications. This includes developing, managing, and administering service management best practices. The SLA Manager will also facilitate communication between the IT department and its clients in order to define and maintain the SLAs required for each business unit.
The attached document is a job description template for a SLA Manager.
The attached Zip file includes:
• Intro Page.doc
• Cover Sheet and Terms.pdf
• SLA Manager.doc
There are no comments on this document
Janco's 2010 IT Salary Survey
This survey from Janco Associates, Inc., draws on data collected by extensive surveys of businesses throughout the United States and Canada.
Disaster Recovery & Business Continuity Template Pack
Prepare your company for any type of disaster you can envision and those you cannot. Immediately download this comprehensive set of templates and tools for documenting your business contingency plans.
