Reducing Cost to Serve Application Maintenance Services
Created on: Jun 17, 2009 9:49 AM by Info-TechResearchGroup - Last Modified: Jul 16, 2009 3:29 PM by Info-TechResearchGroup
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Application maintenance services is an area that can offer both short and long-term cost saving opportunities. This research guide provides guidance to help you realize short-term gains by cutting back on service levels while maintaining functionality; set long-term targets for improving application maintenance practices; and employ specific cost-reduction techniques and get measurable results based on varying time frames. You’ll learn to apply the Cost-to-Serve cost-management approach to identify opportunities for controlling expenses in the application maintenance services area.
The attached Zip file includes:
• Intro Page.doc
• Cover Sheet and Terms.pdf
• Reducing Cost to Serve Application Maintenance Services.pdf
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