The Business Value of IT Excerpt
Created on: Apr 17, 2009 11:24 AM by Patrick Avery - Last Modified: Jul 16, 2009 4:24 PM by Patrick Avery
Consultants Michael D. Harris, David E. Herron, and Stasia Iwanicki, authors of the book “The Business Value of IT: Managing Risks, Optimizing Performance and Measuring Results,” share their real-world experiences to explain how you can demonstrate IT’s value, and potentially find extra value you didn’t know your IT organization creates. In this book, they also show how to apply risk management to process improvement and avoid unintended consequences of process improvement programs.
The following excerpt is from the book’s introduction and first chapter, entitled “What Does IT Contribute to the Business?”
The attached Zip file includes:
• Chapter 1.doc
• Intro and Table of Contents.doc
• Intro Page.doc
Related Knowledge Network Content
There are no comments on this document
ITIL V3 Foundation - Complete Certification Kit
Enhance your IT career by getting your ITIL Foundation Certificate. It's fast and easy with this complete resource. The 186-page eBook and companion online training course is guaranteed to help you pass the ITIL exam.
Windows 7 Upgrade Project Kit
Moving to Windows 7? The Windows 7 Upgrade Project Kit is the ideal support tool for managing all phases of an organizational upgrade to Windows 7. The tools and templates in this kit will help you develop a strategy and map out the implementation tactics which link your Windows 7 deployment to your company's bottom line.
