Dashboards and Scorecards Primer
Created on: Apr 9, 2009 10:08 AM by ToolkitCafe - Last Modified: Mar 5, 2010 5:42 PM by ToolkitCafe
This document is brought to you from our partner, Toolkit Cafe.
Click here for an example of other content provided by this partner.
Dashboards and Scorecards are great tools. They allow you to monitor the vital X’s that have been identified--which are critical contributors to the quality of the process output—and to take action before a process goes out of control.
The names ‘dashboard’ and ‘scorecard’ are well chosen with respect to their real-world usage. A scorecard is a report card of how a given person, business unit or entity performed with respect to certain goals over a given time period. A dashboard is a set of indicators about the state of a process, piece of equipment, or business metric such as Availability of Systems, or Number of open tickets at a specific point in time.
The accompanying document is a basic primer and comparison of dashboards and scorecards.
The attached Zip file includes:
• Intro Page.doc
• Dashboards and Scorecards.doc
• Dashboards and Scorecards.odt
Related Knowledge Network Content
There are no comments on this document
The IT Service Catalog Management Toolkit
Bridge the IT-business gap once and for all! A well documented IT services catalog is the conduit for IT services to the rest of the company.
All About Reducing Your IT Costs
Looking to cut costs? Use this research-driven Excel tool to pinpoint which IT cost reduction measures best fit your needs.
