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Job Description: CRM Manager

1

Created on: Jul 7, 2009 9:26 AM by Info-TechResearchGroup - Last Modified: Jul 16, 2009 3:25 PM by Info-TechResearchGroup

This document is brought to you from our partner, Info-Tech Research Group.

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The CRM Manager’s role is to supervise and maintain the installation, configuration, and support of the organization’s customer relationship management (CRM) software through best practices and management of a technical team. This person will analyze and resolve CRM program issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality. The CRM Manager will also apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of CRM software critical to business operations.

The attached document is a job description template for a CRM Manager.

The attached Zip file includes:

• Intro Page.doc

• Cover Sheet and Terms.pdf

• CRM Manager.doc

CRM Manager.ZIP (244.2 K) Download

Tags: staff_recruiting_and_retention, workforce, crm_vendors, crm_solutions, it_best_practices, job_descriptions, customer_service

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Nov 17, 2009 5:09 PM

User1767253 says:

Thank you very much

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