Reducing Cost-to-Serve End-User Support Services
Created on: Jun 16, 2009 8:50 AM by Info-TechResearchGroup - Last Modified: Jul 16, 2009 3:30 PM by Info-TechResearchGroup
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There are almost always savings opportunities in the end-user support services area. Understanding cost management as it pertains to end-user support services is critical when developing IT’s overall cost management strategy.
This download covers:
• Whether or not this area is a strong cost management candidate
• Examples of cost-reduction measures that can be achieved
• Real-life insight into experiences with these cost-reduction techniques
The service desk is ripe for opportunities in long-term cost management. Get started now to begin cutting costs.
The attached Zip file includes:
• Intro Page.doc
• Cover Sheet and Terms.pdf
• Reducing Cost-to-Serve End-User Support Services.pdf
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