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Reducing Cost-to-Serve End-User Support Services

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Created on: Jun 16, 2009 8:50 AM by Info-TechResearchGroup - Last Modified:  Jul 16, 2009 3:30 PM by Info-TechResearchGroup

There are almost always savings opportunities in the end-user support services area. Understanding cost management as it pertains to end-user support services is critical when developing IT’s overall cost management strategy.

This download covers:

• Whether or not this area is a strong cost management candidate

• Examples of cost-reduction measures that can be achieved

• Real-life insight into experiences with these cost-reduction techniques

The service desk is ripe for opportunities in long-term cost management. Get started now to begin cutting costs.

The attached Zip file includes:

• Intro Page.doc

• Cover Sheet and Terms.pdf

• Reducing Cost-to-Serve End-User Support Services.pdf

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