Survey: Help Desks Understaffed

Susan Hall

In a new survey by Robert Half Technology, CIOs said their tech support teams are stretched too thin. In fact, that staff is 42 percent smaller than it should be, reports Nextgov.com.

 

In a survey of 1,400 CIOs, the mean ratio of workers to technical support employees is 112 to 1, while they considered the ideal to be 65 to 1. It found companies with 110 to 249 employees furthest from that goal, while companies with 250 to 499 employees were closest.

 

John Reed, executive director at Robert Half, is quoted, saying:

As companies implement upgrades and invest in new technology, it becomes more challenging for technical support professionals to keep pace with end-user demands. Ultimately, the time employees spend waiting for technical help can result in lost productivity.

One of its suggestions? To bring in extra bodies on the help desk during peak periods, reports Network World. And as a staffing agency, Robert Half just happens to be able to help you with this.



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