India Leads in Call Center Outsourcing

Susan Hall

The Philippines has become the world's leading offshoring destination for call center work, reports BusinessWeek.

 

According to outsourcing advisers the Everest Group, the Philippines this year will earn $5.7 billion for call center work from the United States, Europe and Australia, while companies in India will take in $5.5 billion. The Philippine government, meanwhile, puts those numbers at $5.5 billion for the Philippines, versus $5.3 billion for India, according to the Hindustan Times.

 

Tata Consultancy Services, one of the Indian giants in the industry, has just launched a business process outsourcing operation in Manila.

 

India, however, still holds the lead in overall outsourcing revenues: $70 billion, versus $9 billion for the Philippines.



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