Rudder Blames E-Mail Glitch for Bank Account Exposure

Kara Reeder

Financial monitoring company Rudder blames an e-mail glitch for accidentally exposing the bank account information of hundreds of its customers, according to


Rudder CFO Nikunj Somaiya says the company was trying to prevent e-mail summaries of account information from being caught in spam filters. But the digital signature it used to prevent this caused the e-mails to be grouped together and sent out as a whole rather than individually.


The "bug" affected 732 users whose e-mail address started with a number or the letters "a" or "b." However, Somaiya says the situation isn't horrible.

"The important thing to remember here is that we don't share any usernames, passwords or banking information. Regrettably, it did include an e-mail address, so it did get the person's e-mail address and all it has it balance and transactions. But they can't touch the money, they can't move it around, they can't log in to online banking or do anything like that.

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