EU Panel Focuses on Fostering Trust in e-Government

Susan Hall

As they put more services online, governments must do more to earn -- and might we say, deserve -- citizens' trust, according to a European Commission research body with the unfortunate name of cc:eGov.


Profound words indeed, since the U.K tax agency is trying to reassure citizens after losing the personal information of 25 million people.


Frank Wilson, author of the report, warns that encountering government on Web sites does not engender the same trust as more traditional means. He wrote:

People learn to trust others through experience, and through judgment based on both direct and referred experience.

He called for a clear "pact" between citizens and government that clearly states what will be done with information people provide, and exactly what will happen if data is lost or things go wrong.

Add Comment      Leave a comment on this blog post

Post a comment





(Maximum characters: 1200). You have 1200 characters left.



Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.


Resource centers

Business Intelligence

Business performance information for strategic and operational decision-making


SOA uses interoperable services grouped around business processes to ease data integration

Data Warehousing

Data warehousing helps companies make sense of their operational data