Salesforce.com Outage Irks Customers

Susan Hall

A Salesforce.com outage Monday leftt customers without mission-critical data for about six hours, reports The Register. It says problems began Monday afternoon for European customers and a few hours later for those in North America.

 

The company, which claims an "uptime" rate of more than 99.999 percent, blamed the problems on a faulty database associated with an upgrade. ZDNet blogger Michael Krigsman notes that on-demand customers pay to be insulated from such upgrade troubles and Salesforce.com blew it this time.

 

The outage can only cool its attempts to cozy up to Oracle. The company's stock rose Monday on speculation that the customer- relationship management software maker had approached Oracle about a buyout for $75 a share, reports BusinessWeek. Shares of Salesforce closed Monday up $3.93, up 8 percent, at $54.80, but had dropped to $54.40 by Tuesday afternoon.



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Feb 12, 2008 6:06 AM Tom Greenberg Tom Greenberg  says:
I think the service might went down on speculative news that they offered themselves up to ORACLE. Remember in January 2006 they issued a press release celebrating their 100% uptime in January 2006, only to go down for 8 hours the next morning!!! They then took off the press release from their web site and David Sims from TMCNET exposed them then!!!!Unhappy salesforce.com customers should be worried more about the potential acquisition much more than worrying about outages. When these small customers will have to deal with ORACLE, they will be in the cheap seats and mistreated. Customers of Salesforce.com should start investigating other crm on-demand products such as Netsuite, Salesboom.com, RightNow, Entellium, etc. Reply
Feb 13, 2008 4:10 AM Ian Hendry Ian Hendry  says:
All good points. I would be interested to hear if applications from other software vendors using Force.com and SFDC's other developer initiatives were also affected as, if so, it proves the downside of that single point of failure; it isn't too bad a problem having your sales team offline for an afternoon, but to have your accounts staff and customer services team ALSO out of action is a real problem. Reply
Feb 12, 2011 1:50 AM Ray Zhu Ray Zhu  says:

If your business and customers can't wait, check out a standby solution "Hubcase for Salesforce". When salesforce is down, your 24x7 call center agents can log cases in Hubcase, and have sent to your Salesforce automatically.

http://appexchange.salesforce.com/listingDetail?listingId=a0N30000003IQuWEAW

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