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Topic: Database Administration
Topic: Europe
Ian Hendry
says:
All good points. I would be interested to hear if applications from other software vendors using Force.com and SFDC's other developer initiatives were also affected as, if so, it proves the downside of that single point of failure; it isn't too bad a problem having your sales team offline for an afternoon, but to have your accounts staff and customer services team ALSO out of action is a real problem.
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Topic: SaaS
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I think the service might went down on speculative news that they offered themselves up to ORACLE. Remember in January 2006 they issued a press release celebrating their 100% uptime in January 2006, only to go down for 8 hours the next morning!!! They then took off the press release from their web site and David Sims from TMCNET exposed them then!!!!
Unhappy salesforce.com customers should be worried more about the potential acquisition much more than worrying about outages. When these small customers will have to deal with ORACLE, they will be in the cheap seats and mistreated. Customers of Salesforce.com should start investigating other crm on-demand products such as Netsuite, Salesboom.com, RightNow, Entellium, etc.