In-Stat: VoIP Gaining Ground in Business

Ainsley Jones

According to analyst firm In-Stat, Voice over Internet Protocol (VoIP) penetration will swell to 79 percent by 2013, compared with 42 percent in 2009, CIOL reports. David Lemelin, analyst, In-Stat, said:

VoIP adopters have a good understanding of the cost savings associated with VoIP, and have oriented their limited budgets to optimizing efficiency and savings by replacing legacy TDM voice solutions. With businesses opening up fewer new locations than we have seen in recent years, much of this current investment is occurring at headquarters locations where efficiencies and savings can be maximized.


Highlights from In-Stat's report include:

  • Hosted IP Centrex has now surpassed Broadband IP Telephony as the leading revenue-generating, carrier-based business VoIP solution.
  • 33 percent of businesses that have already deployed VoIP solutions report that recent economic conditions have caused them to slow additional deployment plans, compared to 30 percent reporting no change in plans.
  • Broadband IP Telephony revenues continue to grow and will more than double by 2013, compared to 2008. This growth will be fueled by single-user applications among increasingly distributed and mobile workforces.


The increasing use of IP telephony is one of the reasons the FCC is scrambling for ways in which to ensure greater broadband access, which is essential for IP telephony.

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