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This collection of tutorials, calculators, and templates will show you how to apply six sigma thinking to IT service management.

Moving to Windows 7? The Windows 7 Upgrade Project Kit is the ideal support tool for managing all phases of an organizational upgrade to Windows 7. The tools and templates in this kit will help you develop a strategy and map out the implementation tactics which link your Windows 7 deployment to your company's bottom line.
Topic: Security Metrics
Careful study of the numbers can make security procedures more efficient
Blog: Don't Over-Rely on Compliance at Security's Expense
Article: Security Threats Make It Vital to Work Together
News: Feds to Get New Security Metrics
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Government Agencies
Software Forum: Information On Demand Virtual ExperienceThis interactive virtual forum presents leading IT experts providing the insights you need to turn your information into a strategic driver for innovation, business optimization and competitive differentiation.
Performance Under Pressure: The State of Enterprise Web Application Quality and AvailabilityThis research study finds that Web application issues are an all-too-common problem and examines these Web-based enterprise application issues from two perspectives: that of an online customer and that of a site manager.

Learn how virtualization reduces the TCO of managing your date, while contributing towards your sustainability efforts.

Tools, tips and solutions to help you manage your data more efficiently to tackle today's challenging economic environment.

Applications, management tools and industry advice on how to optimize your data for better business decisions.

Best-practice tools, strategies and technologies for determining and managing the data you need to make better business decisions.
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