New York's Computerized Unemployment System Crashes

Susan Hall

New York state's computerized unemployment insurance system has been overwhelmed this week and finally crashed Tuesday, reports The New York Times.

 

A toll-free hotline at the New York Department of Labor was receiving more than 10,000 phone calls an hour before the crash, according to bizjournals.com, though according to the Times piece, that included the number of people trying to log into the system.

 

The state's unemployment rate is at a five-year high at 6. 1 percent, up 1.5 percent from the year before. The U.S. Bureau of Labor Statistics put the November unemployment rate nationally at 6.5 percent.

 

In December, New Mexico added 15 employees and two phone lines to handle its volume of inquiries.



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