http://www.itbusinessedge.com/cm/community/kn?view=discussions Most recent forum messages en Wed, 18 Mar 2009 20:03:00 GMT Clearspace 2.5.5 (http://jivesoftware.com/products/clearspace/) 2009-03-18T20:03:00Z en http://www.itbusinessedge.com/cm/message/1214?tstart=0#1214 Yes, yes and yes good PLAN. and then as you DO those things CHECK that are they are the correct things before you ACT again. Which is best done by having metrics showing you generated Value Wed, 18 Mar 2009 20:03:00 GMT webadmin@itbusinessedge.com http://www.itbusinessedge.com/cm/message/1214?tstart=0#1214 2009-03-18T20:03:00Z 8 months, 1 week ago http://www.itbusinessedge.com/cm/message/1160?tstart=0#1160 Great, Post Ann. I had a few points that I wanted to make/enforce.   1. I agree with what you said about focusing on small, incremental wins. Identifying a specific project or application to implement ITIL processes and then showing the practical Wed, 11 Mar 2009 18:33:05 GMT webadmin@itbusinessedge.com http://www.itbusinessedge.com/cm/message/1160?tstart=0#1160 2009-03-11T18:33:05Z 8 months, 2 weeks ago http://www.itbusinessedge.com/cm/message/1159?tstart=0#1159 I recently wrote an article and a follow-up blog post based on discussions I had with several IT analysts and with IT professionals on the IT Infrastructure Library (ITIL). They offered lots of great advice on how to effectively implement ITIL, only Tue, 10 Mar 2009 19:43:18 GMT webadmin@itbusinessedge.com http://www.itbusinessedge.com/cm/message/1159?tstart=0#1159 2009-03-10T19:43:18Z 8 months, 2 weeks ago 2