Lora Bentley spoke with Bruce Kaskey co-founder of OrecX, an open source voice recording software company.
Bentley: Why do businesses need voice recording systems?
Kaskey: There are three reasons why you record. One is compliance. It's the law. You have to record conversations. The second is risk. Air traffic control, police, 911 dispatchers have to record because there's risk involved. The third, which is probably the most common, is performance. You're going to record calls for quality reasons.
Bentley: Why take an open source approach to this market?
Kaskey: It's been dominated by three companies. Their products are hard to install and they take time to install, so the customer is charged a lot of money for professional services; in part because they have to physically go to the customer's site and install this piece of equipment. Customers also have to buy their proprietary box that has to be serviced by them. All these things equal expensive.
We're unique in that we built software via the open source model that we can deploy anywhere in the world and have the customer up and running and recording phone calls within 45 minutes at a very inexpensive price. We're attacking the three things that my co-founders and I knew, from previous lives, were expensive to clients.
Bentley: What's the typical use case for clients who are looking for recording software for compliance reasons?
Kaskey: With the advent of Sarbanes-Oxley, a lot of companies have to record conversations centered around transactions with their customers. Or there might be internal calls that need to be recorded and saved... And in the financial industry, there are laws that say if you're doing a transaction, you have to have this call recorded.
Bentley: We've talked about the benefits of the open source model to your customers, but what about to OrecX as a company?
Kaskey: The reason you use an open source model is so you can deliver inexpensive software. So for us, we didn't have to hire 50 developers at the beginning. We have 10 developers. At the beginning we had two, but we had 10,000 people download the software in the first year. It's over 40,000 now. They like to tinker around with the software. They've made improvements to it, they help us test it, and they get to use it for free.