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Articles

October 2007

October 26, 2007

Trying to Clear up the Business Service Management Confusion

Is one company's performance management simply service management by another name? Does it matter what you call it, as long as the end result is a better business?   These were some of the quest... More >

October 25, 2007

Enterprise Mobile Devices: Data Capture and Compliance

In September, ABI Research reported that almost 95 million mobile Internet devices will be on the market by 2012.  Pharmaceutical companies are using mobile phones as part of their sales and marke... More >

October 24, 2007

Boring or Not, Budgeting Is an Important Task

One of the little jokes tech reporters use when setting up an interview is to ask the subject if any budget meetings are coming up. Let's set it up for then, the reporter helpfully suggests, it will ... More >

October 17, 2007

Can Business, Academia Learn from Each Other to Help Improve IT?

Is the educational system keeping up with the rapid pace of technological change and the shifting demands of the IT industry? Perhaps not, given the results of a recent silicon.com survey in which ... More >

October 10, 2007

Giving an Old Standby a Security Makeover

One of the work horses for moving data across the Internet and other IP-based networks is the file transfer protocol (FTP). Almost all operating systems support FTP. The problem, according to Progine... More >

October 8, 2007

E-Discovery: It's All About Retrieval

Brokerage firm Morgan Stanley recently paid $12.5 million to settle charges that it failed to disclose e-mail in arbitration and that it falsely claimed the messages were destroyed in the September... More >

October 4, 2007

SMS Offers Cost Savings with Customer Service Bonus for Call Centers

Some mobile phone users, especially in the hip 18-to-24-year-old demographic, would just as soon text each other as talk to each other. According to a recent survey of rock radio listeners conducted ... More >

October 3, 2007

Quick Reactions Are Open Source Security's Greatest Asset

The battle between proprietary and open source has been with us for almost as long as that Yankee/Red Sox thing (well, not quite). It seems that some of the shrillest voices have cooled a bit and the... More >

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