Transaction Performance Management as a Service

Michael Vizard

The trouble with transaction performance management is that the transactions that need to be monitored usually span multiple applications and systems. As such, deploying a transaction monitoring system is inherently complex. And yet without one, many IT organizations wind up trying to sort through reports from dozens of different tools in order to get an approximate idea of actual transaction performance.

The folks at Precise want to take the headache and guesswork out of transaction performance management with the release of new managed service. According to Zohar Gilad, executive vice president of Precise, the company will send in the IT experts required to set up the transaction performance management system that provides ongoing reports concerning any set of transactions that a customer may want to manage. When an issue comes up, Precise experts will also recommend appropriate courses of action to fix the problem.

When you consider the cost of the software and the expertise required to install and run a transaction performance management system, it doesn't take long to realize that transaction performance management as a service makes a lot of sense.

Most IT organizations today are focused on managing systems and applications. And yet the business is really focused on the end-to-end transaction. Given enough time, an IT organization can be re-oriented to think in terms of transactions and even business processes. But most businesses are in a hurry, so rather than taking the time to build a transaction performance management system from scratch, the better part of valor is to deploy a service in order to deliver on what the business truly needs.

There are more than a few transaction performance management offerings available today, and most of them, including Precise, can be deployed and managed as a hosted offering. But by delivering transaction performance management as a managed service, Precise is hoping to expand the number of customers that can benefit from its software technology by reducing both cost and complexity via the creation of a true transaction performance management service.

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Oct 1, 2011 2:30 AM Blaine at BPO Industry Blaine at BPO Industry  says:

Nearly a year after this announcement by Precise, I can say these performance management offering services have been quite a success. I've seen more of these companies sprouting up everyday, and even a larger number of businesses moving towards these types of services.


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