While it's been established that different business intelligence agendas are at work between the IT department and the end users, it also turns out that the end users of these applications are somewhat at odds themselves.
In one corner, we have the traditional business analysts, who tend to favor tools that come with lots of programming capabilities. In the other, we have business executives who simply want something more robust than a spreadsheet to help them figure out what is going on.
According to myDIALS CEO Wayne Morris, software-as-a-service vendors in the BI space are especially focused on business executives, rather than analysts. Those types of users, he said, are looking for simple-to-use applications that don't require a lot of IT intervention.
The challenge this creates for an IT organization is figuring out who needs which type of BI application and when they need it. That adds an unwelcome level of complexity from the perspective of the IT organization, but if they don't understand all the nuances of BI usage, they risk alienating their end users.
In fact, many end users are already alienated to the point that they routinely do an end run around IT when it comes to BI. That, of course, isn't in the best interest of the business, so the long-term question is how IT will create a framework for collaboration across multiple instances of BI applications, in the interest of better financial management.