Taking the Strategic Approach to Unified Communications

Michael Vizard
Slide Show

The State of Unified Communications Adoption

Survey finds Microsoft and Cisco, followed by Avaya, are driving the majority of the market.

The biggest challenge that most companies have when it comes to unified communications is the fragmented approach they take to communications technologies. Instead of developing a real strategy, most of the communications technologies being used in the enterprise were deployed in isolation from one another. Unfortunately, as noted in a recent survey from CompTIA, IT organizations are finding it difficult to integrate all these technologies, especially when it comes to email systems.

None of this is lost on Hewlett-Packard, which today launched a new set of Voice Transformation Solutions, Virtual Workplace Solutions and Network Readiness Services that are all aimed at helping IT organizations take a more holistic approach to unified communications.

According to David Cook, strategy and operations lead for the global unified communications portfolio within HP Technology Consulting, the biggest barrier to unified communications adoption can be all the technologies that have been previously deployed as part of one tactical IT project or another. That challenge that creates is that all of these technologies typically have to be integrated with whatever unified communications overlay a company ultimately decides to deploy.

The good news, says Cook, is that interoperability within the context of unified communications has improved enough to make a strategic approach feasible, but we're still a long way from seeing plug-and-play services. That means that many customers are looking for help when it comes to weaving various communications technologies into a unified whole.

As Cook notes, unified communications can have a profound effect when it comes to boosting employee productivity. But in order to get these projects funded, they have to be identified with improving a specific business process in a way that shows measurable returns. But once a few of these successful projections are completed, it's not long before the business appreciates the full potential of truly unified communications.

Add Comment      Leave a comment on this blog post
Jul 25, 2011 12:20 PM Scott Scott  says:

Many companies are finally realizing how important interoperability really is. The New Updates with Avaya IP Office 6.0 ( http://www.trcnetworks.com/?q=manufacturers/Avaya/Avaya-IPOffice ) now support older Meridian phones.


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