Reinventing the IT Process Wheel

Michael Vizard

When you look at any of the application-deployment practices used by most IT organizations, you find they tend to rely on manual processes or custom scripts that don't scale very well or define an easily repeatable process.

That's why it's worth noting a Rapid Automation Packages announcement today from UC4 Software, a provider of IT process-automation tools. The company is rolling out the first in a series of automated application-deployment tools for specific types of applications. The first focuses on business intelligence and data warehouse applications, namely from SAP BusinessObjects and Informatica. But according to Matt Busch, product marketing executive for UC4 Software, the company will soon add support for virtual machine software and application-monitoring applications as well.

As far too many IT organizations have no defined IT workflow processes, the ability to use those defined by an IT automation tool might be appealing. After all, IT organizations that are struggling with version 3.0 of the IT Infrastructure Library (ITIL) specification do so largely because the latest version of that specification requires an IT organization to define its processes. That, as we all know, is a lot easier said than done.

So maybe the better part of valor is to simply import the workflow processes defined by a vendor that is an expert in the space. That might be a little humbling for some IT organizations, but when it comes right down to it, what's the point of reinventing the proverbial IT wheel?

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