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RESEARCH: Execs See a Wide Range of Benefits
When it comes to baseball, the Red Sox have one of the most sophisticated approaches to IT of any team in the major leagues. But when it comes to automating back-end operations, the Red Sox's batting average is, well, about average.
In the past six months, however, the Red Sox have been significantly improving their back-office game using Microsoft SharePoint as a foundation for automating a lot of previously paper-centric tasks. Most recently, the team has started scanning invoices and other business documents into SharePoint using eCopy PaperWorks software from Nuance.
According to Sheila MacDonald, the .Net developer for the team, the Red Sox like SharePoint because it provides a more flexible platform for automating business processes that may change over time. That doesn't mean the Red Sox are eliminating packaged applications, it just means that they need a platform as flexible as SharePoint to create applications that are specifically optimized around the way the Red Sox back office works.
Like most companies, the Red Sox are still challenged by the need to automate paper-based processes that support about 200 end users. The organization that takes pride in the Green Monster in left field also is using SharePoint to go green by reducing paper consumption.