Mobile App Allows IT Support Staff to Roam Free

Michael Vizard
Slide Show

The CIO-Millennial Divide: Struggling to Keep Up with Younger Workers' Tech Support Expectations

One of the problems working in IT these days is that the people handling IT support are almost never at their desk and, until recently, the software they needed to do their jobs wasn't available on a smartphone or tablet computing device.

We're now starting to see this injustice rectified with a wave of IT management tools that now run on mobile computing devices. The latest of these is from BMC Software, which today launched a Control-M Self-Service Mobile App for the Apple iPad and iPhone.

Robin Reddick, head of solutions marketing for BMC's mainframe service management group, says the move to add support for these devices is all about boosting the productivity of the IT staff. During the recession, it became more apparent than ever that there were not enough IT staff to go around in most companies and that these folks were rarely at their desks. By giving IT staff access to BMC workload management software that can now run on premise or in the cloud, the IT staff gains more control over problems that they can solve using an Apple iPad or iPhone.

What BMC is getting at is that the productivity gains of mobile computing are not just limited to end users. IT staffs can enjoy the same luxury. Whether that means fixing some problem that is on the other side of the build or accessing tools so that their lunch hour can continue uninterrupted, there are a lot of IT tasks that can be done remotely.

What initially may sound like a luxury application for the mobile computing device may wind up saving the sanity of the IT staff. And perhaps best of all, the Control-M Self-Service Mobile App is free.

Add Comment      Leave a comment on this blog post
Jan 14, 2012 3:43 AM it support watford it support watford  says:

In IT sector there are humorous techniques which improve our technology in this globalization world. IT support Watford is also used in deliberate technology planning, desktop support and in IT consultations.


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