In SaaS We Trust Not So Much

Michael Vizard

While most IT organizations are comfortable these days with the concept of software-as-a-service (SaaS), it turns out that they don't necessarily trust providers of these services


In a recent survey of 400 senior IT executives in the United States and the United Kingdom conducted by Rainstor, 85 percent said they wanted to keep a copy of their data with somewhere else other than with the SaaS provider. Most of them, says Ramon Chen, vice president of product management for Rainstor, which makes data-management and compression software, want to store a copy of the data they have with one SaaS provider with another hosted service just in case. Only a relatively small percentage said they wanted to keep a copy of their data locally.

All in all, 43 percent said they use SaaS applications, while another 39 percent said they plan to shortly. As SaaS applications continue to proliferate, it's becoming clearer that IT organizations want to apply the same prudent practices they use on their internal systems to the SaaS providers, right down to keeping backup copies available.

That, of course, presents some data-management challenges. The alliances developed between SaaS providers and companies that provide hosted backup services will be interesting to watch in the coming year.

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