Though the economy has helped IT organizations keep a lid on the explosion of mobile computing platforms to a degree, it's only a matter of time before the number of devices they need to support will rapidly become overwhelming.
For example, a new survey of 132 financial services organizations conducted by Forrester Consulting on behalf of Fiberlink, a provider of a MaaS 360 service for managing mobile computing devices, finds that one-third of financial services firms support multiple mobile computing platforms. Financial services is a unique sector in that many end users have a lot more clout than the internal IT organization and a fair amount of disposable income to back it up.
But over time, users across the board will find ways to bring their favorite mobile computing device to work and at some point IT organizations are going to have to just deal with it.
According to Jim Szafranski, senior vice president with Fiberlink, many IT organizations ultimately will wrestle with supporting smartphones, tablet PCs, notebooks and desktops under a common management framework. All too often, IT organizations have a separate team managing telecommunications services while a help desk focuses on PCs. As use of these devices continues to converge, though, Szafranski says support infrastructure for them needs to convergence as well.
So now's a good time to take a hard look at how IT support needs to evolve to serve a rapidly changing mobile computing landscape defined more by the user's needs, rather than the specific type of device he or she carries.