There is no significant business process running today that doesn't involve IT. In fact, most businesses today are so dependent on IT that without they would have to shut down.
And yet, the visibility that IT provides business executives into those processes is at best limited. CA Technologies is trying to address that specific issue with the release of CA Executive Insight for Service Assurance (CA Executive Insight).
Launched this week at the CA World 2011 conference, Mike Sargent, general manager for service assurance at CA Technologies, says that business executives are generally frustrated with investments in IT because those investments don't easily translate into an ability to run the business better.
CA Executive Insight, he says, addresses that issue by leveraging CA Technologies to give business executives a set of self-service dashboards that they can access using any device, including the latest Apple iPad and Google Android mobile computing tablets.
The real issue, of course, is that business executives don't want to have to rely on IT to configure reports or wait until they get back to the office to make a business decision. What they want is a customizable set of reports that they can take anywhere with them to check the status of any element of the business in real time.
CA Executive Insight, says Sargent, leverages application performance management technologies from CA Technologies to specifically address the needs of the line-of-business executives who see IT as a vehicle through which they should be able to run the business better. All they really need, says Sargent, is a set of real-time tools that are written in the language of the business executive rather than the IT professional.
While there is a lot of talk about IT agility these days, what many executives really want is business agility, but that can't happen unless they have some real insights into what is actually happening to the business at any given moment.