Rural Outsourcing CEOs Drive Business with Global Vision

Don Tennant
Slide Show

Check out highlights from Rural Sourcing Inc. CEO Monty Hamilton's presentation at the 2010 Outsourcing World Summit.

I've been impressed with what I've heard in the past week from the CEOs of two onshore outsourcing companies that are promoting outsourcing to rural areas in the U.S. as an alternative to offshoring. It's gratifying that neither CEO has any interest in appealing to anyone's anti-globalization bias or generating any kind of nationalistic undercurrent in order to get business.


In The Argument for Rural Sourcing: Not Just 'Flag Waving', Monty Hamilton, CEO of Rural Sourcing Inc. in Atlanta, made a strong case for the merits of rural sourcing, but he didn't do it by dissing what lies beyond our borders. Instead, he tipped his cap to countries like Ghana that are working hard to position themselves as offshore outsourcing locations, and he expressed the view that importing foreign talent has been helpful in dealing with the IT skills shortage in the U.S.


I subsequently heard from Shane Mayes, founder and CEO of Onshore Technology Services in Macon, MO. Commenting on my blog post, "Rural Sourcing: Why IT Inbreeding Is Unhealthy," Mayes offered this viewpoint:

It is important that rural outsourcing, as a segment, be understood in the context of why it makes BUSINESS SENSE. For the segment to grow, we must steer media to focus on its merits as a cost-effective, risk averse, domestic complement to a global outsourcing portfolio. We should also be talking about the positive steps forward that some communities are taking in areas of education and workforce development. Our customers choose us because we filling a role in their outsourcing portfolio, not out of patriotic sentiments. This is the message that must be brought forward concerning rural outsourcing.

And further:

Proponents of rural outsourcing must not forsake the innovation opportunities provided by cultural diversity. Many often do in the name of working with what's familiar. In his book, "The Ten Faces of Innovation", author Tom Kelley states, "Cross-pollinators can create something new and better through the unexpected juxtaposition of seemingly unrelated ideas or concepts." This same effect can be achieved through cultural diversity. This is something to think about.

Five years ago, when I first wrote about the rural sourcing topic and expressed my concern that it not lead to an insularity that I likened to inbreeding, there was a huge backlash from readers who took issue with my position and the analogy. To explain where I was coming from, I quoted former Soviet President Mikhail Gorbachev, who happened to be visiting the U.S. at the time:

Speaking at a meeting of the Massachusetts Software Council in Boston, Gorbachev called on the IT sector and U.S. leaders to develop partnerships with other nations and to get over the fear of IT advances in other countries. Such partnerships will foster a "secure, just and democratic world order," Gorbachev said. "The [current] state of global chaos is not good for anybody."

He went on to appeal to the IT community to help narrow the gap between the rich and poor, which would in turn aid in creating a "new world order" that will be "more stable, more just and more humane."

It's clear that neither Hamilton nor Mayes has any fear of IT advances in other countries, and that they both welcome global cooperation and competition. That outward vision, as opposed to a hunkered-down insularity, is what will drive their continued success.

Add Comment      Leave a comment on this blog post
Mar 4, 2010 4:36 AM Nikki Nelson Nikki Nelson  says:

Great Write-Up!! IT is a complex issue, I liked the quote from Former Russian Pres. Gorbachev.  I find the future a double edge sword, it's beautiful, but, be careful who you let hold it


Mar 29, 2010 2:04 AM  IT Outsourcing IT Outsourcing  says:

I think that's a big question indeed ..but sill the outsourcing is providing pretty diverse results like for those countries who are taking outsourcing has not much impact in the economy where as the nations who are conducting outsourcing has making much growth in the economy by rise i the GDP

Apr 5, 2010 1:30 AM KPO Philippines KPO Philippines  says:

I think rural outsourcing is a great solution that would work both ways.  At the very least, the country needing the outsourcing benefits mainly from this. Although there is no denying that there still many people who are against outsourcing.

May 3, 2010 11:30 AM Philippine Call Center Philippine Call Center  says:

Rural Outsourcing is a good alternative to offshoring. Living in rural areas are not expensive, that's why people there demand lower wages compared to professionals in urban areas or big cities. This benefits the financial costs of any outsourcing companies. Also. it is a great opportunity for professionals living in rural areas to be exposed in other field of work.


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