A behind-the-scenes account of the concerns of an Infosys customer in the United States, which arose amid revelations of Infosys employees with improper visas working illegally at U.S. client sites, has provided a revealing glimpse into the difficult circumstances faced by companies here that have invested heavily in Infosys, a vendor that is now under criminal investigation by the U.S. government.
According to a knowledgeable source who spoke on condition of anonymity, that customer, which we'll call Company X, unexpectedly pulled the plug on a major contract with Infosys. The source said Company X's attorneys had been looking into the visa matter, and that its management had been attempting to clarify the issue with Infosys for several months. What really troubled the company's management, the source said, was that Infosys was not forthcoming about the matter and made no effort to work with the company to address the concerns:
[Company X management] first started talking about how they didn't understand why Infosys didn't come up front, and discuss this with [Company X] right away. Their biggest issue throughout all of this was the concern, why didn't Infosys come forward immediately when they realized this, especially when it hit the papers? When it hit the press, that's when [Company X management] were asking, why aren't they coming forward, why aren't they talking to us about it? It's amazing how, especially after [Company X] expressing their concerns, Infosys didn't bring in their big people, and sit down and say, "Hey, you know, it's an oversight, it wasn't intentional, we'll make sure that we do the right thing, and let's move forward." But they didn't, and that's really what bothers [Company X] the most.
The source said Company X management had approached an Infosys manager on site and asked point blank whether there were any Infosys employees working there illegally. The Infosys manager responded that there were around five individuals working there on inappropriate B-1 visas. That Infosys manager, the source said, was subsequently chastised by an Infosys sales manager working on the Company X account for responding truthfully to the question.
The source confirmed that the State Department is investigating Infosys' activities as they relate to Company X, and that it has requested and received a list of Infosys employees on B-1 visas who were working illegally at Company X.
I am following the situation at Company X closely, and am hoping to be able to publicly identify the company in the near future.