McAfee recently unveiled its Security Quickstart Services for small and medium-sized businesses in the United States and Canada. The idea behind the Security Quickstart Services is to create a package that is designed to help SMBs get "up and running" at the fastest possible speed, yet at a price-point that would appeal to SMB customers.
Underscoring the company's move to better address the needs of the SMB market, senior vice president of global midmarket for McAfee, Darrell Rodenbaugh, noted that "This is the first time we have offered a broad array of services like this in the SMB space."
Specifically, the company says it is targeting customers without the benefit of full-time security employees in the company, a common enough scenario in SMBs. At the moment, the security vendor is offering the new security services offerings as three individual services, though McAfee says it will also be possible to purchase optional bundles containing these services.
Quickstart Training will come with a year of unlimited access to various McAfee product and technology video training modules, while Quickstart Healthcheck will use a computerized questionnaire to assess the security readiness of an SMB by comparing them against a baseline.
For more hands-on assistance, Quickstart Experts-On-Demand will have actual consultants to remotely implement, optimize and configure McAfee-based security solutions. According to McAfee, the service will be manned by consultants who are "certified, proven resources with enterprise level expertise." The remote sessions can also be recorded for future playback.
Overall, McAfee seems to be very much in tune with the unique needs of SMBs. At least one earlier study by NCSA (National Cyber Security Alliance) has shown that SMBs are lacking in security training, which seems precisely what Quickstart Training was designed to address.
To illustrate how Quickstart Healthcheck or Experts-On-Demand will come in handy, Rodenbaugh shared how a customer was on the verge of switching providers allegedly due to dissatisfaction with the performance of McAfee's anti-spyware product. Upon investigation by a reseller, however, it was discovered that the product was never switched on in the first place.
This remark set me thinking: Has such a situation occurred in your company before? I would love to hear your feedback on this.