Seven Deadly Sins of Business Process Management (BPM)
Organizations must be aware of the possible downfalls of implementing a BPM campaign with inadequate focus on end-user adoption.
Earlier this month, I wrote about BPM's march toward the data integration stack. The convergence is happening - as convergences are wont to do - from both directions, with BPM tools adding data capabilities and data management vendors adding BPM integration to their tools.
Talend recently announced its plans to integrate BonitaSoft's BPM solution with its Unified Platform, and I had a chance to discuss this with Yves de Montcheuil, Talend's vice president of marketing.
The move really intrigued me for a couple of reasons. First, Talend is the first and only open source company to make Gartner's Magic Quadrant for Data Integration tools. The French-based company quickly moved beyond its ESB roots, adding a data quality tool, a master data management solution, support for cloud and a Hadoop connector.
I asked de Montcheuil why Talend decided to add BPM. He said the company thought it was the next logical step and there were a number of "interesting use cases where BPM is also a very important part of the integration process."
BPM is sort of the forgotten part of integration, probably because integration is just one portion of why businesses adopt BPM. So, I asked de Montcheuil to offer a few examples of how BPM helps integration.
He shared two. The first focused on data governance. To use a master data hub as a system of record, you'll need to load it from multiple sources, which will have conflicting data. The MDM and data quality tool will resolve many of these conflicts automatically through matching, but for more complicated conflicts, you'll need a workflow. BPM can drive this workflow, sending the data to business users who can resolve the conflict by validating the correct data.
The second example of BPM's usefulness with integration technology relates to deploying data integration or data quality services. While the ESB can deploy the services, BPM can manage and automate them.
"Business processes, orchestrated by BPM, make use of these services to automate some steps of the business processes, while other steps are manually controlled," de Montcheuil said.
To learn more about Talend's move to incorporate BPM into the data stack, read my full interview with de Montcheuil.