You know you've got an integration problem when you have to employ temps to take orders from one system and key them into another. Every day.
That's one of the examples given in this InfoWorld article, "The Five Tenets of SaaS Integration." The piece argues that gone are the days when SaaS and IT could live without one another. For SaaS to work long-term -- and really work, without the rekeying temps -- IT's going to need to be involved in integrating the SaaS solution with backend apps.
Likewise, the senior director of platform and product marketing at Salesforce.com contends that already-overwhelmed IT departments really do need SaaS providers to solve some of the easier integration challenges.
I wonder about that claim. It sounds a bit self-serving for Salesforce.com. I think the real issue might be that IT is stuck with SaaS providers that business users find useful.
The piece goes on to look at some possible solutions -- hosted middleware or appliances, for instance.