Website Management Policy Sets Design, Content Standards

John Storts

We've all stumbled upon websites that clearly lack standards for design or that don't bother to adhere to accessibility rules. Not only can they be hard to navigate, but they also run the risk of noncompliance with federal and state regulations, especially if the site is run by a business or government agency.


The City and County of San Francisco Committee on Information Technology (COIT) created a policy to establish standards for managing city and county websites that they've contributed to the Knowledge Network. The COIT Website Policy outlines standards and operational processes for developing and maintaining sites and site content, including content intended public and internal use. The policy includes guidelines for:

  • Hosting and updating sites using a content management system.
  • Creating external links.
  • Providing accessibility.
  • Outlining a privacy policy that defines how collected information is used and protected.


Whether you are a Web designer or IT manager working in the private or public sector, this sample policy can help you set standards that keep your website content consistent and in compliance with accessibility and compliance standards.


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