The year 2009 has been a successful one for the Knowledge Network. We have gathered almost 500 tools and resources for our readers to use in the workplace. Here is a look at 10 of the best book excerpts uploaded to the Knowledge Network this year.
This book invites you to accompany new CIO Jim Barton to better understand the role of IT in your organization. You'll see Jim struggle through a challenging first year, handling (and fumbling) situations that, although fictional, are based on true events.
Author John Lamb's book seeks to address the issue of how IT can drive immense business value by going green. Chances are your enterprise IT organization has a significant carbon footprint. In an era of unpredictable energy costs, reducing energy usage throughout your data centers and IT infrastructure represents a powerful cost-cutting opportunity. Now, Lamb, a green IT expert shows business and IT leaders how to drive powerful business value by improving IT's environmental performance.
In this book, authors Peter Weill and Jeanne Ross explain how non-IT executives can acquire this savvy. Concise and practical, the book describes the practices, competencies, and leadership skills non-IT managers need to succeed in the digital economy.
This book covers the nuts and bolts of the Twitter social networking and microblogging service including setting up your Twitter account and getting started in minutes; using Twitter to make connections, exchange great ideas, and uncover hard-to-find resources; building a Twitter audience-and using it to build your business; and tweeting to recruit, promote, and coordinate volunteer organizations.
Social media writer Shel Israel shares stories about Twitter success in his book "Twitterville," which highlights "the cult of generosity" that Twitter has spawned.
This book shows you how to get more visitors by getting more visibility for your Web site. Find out which search engines matter most, what they look for (and what they hate,) how to get your site included in the best indexes and directories, and the most effective ways to spend your advertising dollars.
This book shows you how to get started by creating a safety net while you work out the details of your major plan. The right plan will get your business back on track quickly, whether you're hit by a tornado or a disgruntled employee with super hacking powers. Here's how to assess the situation, develop both short-term and long-term plans, and keep your plans updated.
Business coach Will Marre shows readers how to become an engine of change and be inspired to rethink where you are in your life plan in his book "Save the World and Still Be Home For Dinner." This excerpt contains the book's fourth chapter entitled, "Being Bold."
This book, authored by Robert Ryan and Tim Raducha-Grace, focuses on four specific areas of business practices related to improving IT service management, managing services' cost and value, measuring IT performance with a goal of improving service and lowering cost, and improving customer alignment.
Behavioral Analytics for Dummies is full of information that will help you find the profits hidden within customer behaviors across all touch points and tell you how to apply behavioral analytics to business strategy. This excerpt focuses on putting behavioral analytics results into action.