Unified communications, the linking of applications within business processes, sounds simple from a conceptual standpoint at first blush. But in reality, unified communications is a complex field with dozens of vendors and niche players in the mix, making evaluating and choosing a solution vendor a time-consuming undertaking.
IT Business Edge contributor Michael Stevens contributed a checklist that addresses high-level areas of concern you should investigate when selecting a unified communications vendor. The Unified Communications Checklist highlights four fundamental choices you must make when it comes to your unified communications implementation, all of which are potential deal-breakers:
The checklist also identifies and provides links to more than a dozen key on-premise unified communications solution vendors, including Avaya, Cisco, Nortel and TeleWare.