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As a high-level IT decision maker, have you ever felt your IT department just isn't performing up to snuff? Maybe there have been ongoing problems with the budget from quarter to quarter, or perhaps you've experienced issues with prioritizing projects. You may have a manager that doesn't understand the company's business strategy or, worse yet, isn't aware of it as it relates to the department.
Info-Tech's Senior Management Expectation Survey, freely available for download in the IT Downloads library, can assist you in quickly getting a handle on any "expectation versus reality" conflicts.
The brief-but-illuminating survey collects information on what senior managers require of the IT department and how IT is performing. The survey is broken down along these factors, providing space to rate the managers' expectations and the perception of IT's performance ("1" being the lowest and "4" being the highest):