Excerpt Helps You Manage Your Customer Service Solution

John Storts
Slide Show

Seven Steps to a Successful ERP or CRM Launch

Keep your project team on track. tops the list of CRM providers when it comes to both visibility to clients and competitors and market share. Salesforce provides modular solutions for managing customer interactions, including tools for managing marketing and leads; accounts and contacts; analytics and forecasting; opportunities and quotes; productivity and email, and the company also offers real-time, Facebook-like communication between clients and sales staff via its Chatter application.


Our excerpt from "'<strong> for Dummies' Excerpt</strong>" comes from Chapter 16, entitled "Managing Your Customer Service Solution." This chapter shows support executives or administrators how to set up and customize cases using the Salesforce Service & Support solution. Configuring a scalable knowledge base with collections of solutions and improving efficiency through the automation of customer service processes also get coverage in this chapter.


Learn how to increase your support team's success by investing some time upfront customizing the program to meet the team's particular needs.


Related Content

Less Than Total Recall: How Not to Do CRM

CRM Request for Proposal Template

Four Key Integration Steps for Better CRM

Add Comment      Leave a comment on this blog post

Post a comment





(Maximum characters: 1200). You have 1200 characters left.




Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.