The following documents and tools were posted in the Knowledge Network during the week of Dec. 7 - 11.
Behavioral Analytics for Dummies is full of information that will help you find the profits hidden within customer behaviors across all touch points and tell you how to apply behavioral analytics to business strategy. This excerpt focuses on putting behavioral analytics results into action.
This flow chart, provided by project management expert Michael Taylor, shows readers an integrated change control process.
Author David S. Linthicum discusses in this book excerpt how to run IT as organizations become part of a global community.
IT Business Edge's Project Development Process template lays out the process of project development, including initial application development, enhancements and maintenance.
The Windows 7 Media Center Customization Handbook covers the basics of customizing, improving and organizing the Windows 7 Media Center, which is available on the Home Premium, Professional, and Ultimate editions of Windows 7.
This Knowledge Network page is an excerpt from "The Business of IT: How to Improve Service and Lower Costs," by Robert Ryan and Tim Raducha-Grace. This excerpt provides readers with an understanding of performance management and why it should be a critical, ongoing activity for an IT organization.
This definitions document describes the current defined wireless protocol standards.
This book excerpt walks you through the entire hybrid iPhone development process, from creating great user interfaces to compiling, deploying and executing applications.
This book is an introduction to the CMMI-SVC model and an authoritative reference for it. This excerpt contains the book's entire introductory first chapter.
This research note explores the effect that different IT budget reduction goals have on the IT service areas targeted for cuts.