'Mastering the Unpredictable' Excerpts Present Case for Adaptive Case Management

John Storts
"We need to move past assembly-line thinking, where we try to eliminate every variation, and focus on how to deal with the reality of work that changes from one situation to the next."-Tom Shepherd

Meghan-Kiffer Press has added two new excerpts to the Knowledge Network this week. "Moving from Anticipation to Adaptation" and "Achieving Agility" both come from Keith Swenson's "Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way Knowledge Workers Get Things Done." Aimed at executives and managers of knowledge workers, this book demonstrates how recent developments in information technology (in particular, adaptive case management) have made it easier for those workers to adapt and respond effectively in unpredictable circumstances.


Tom Shepherd's "Moving from Anticipation to Adaptation" excerpt (from Chapter 3) shows how case management tools provide strong support for knowledge work by allowing workers to move past anticipation of change to being able to adapt quickly to change.


The second excerpt, from chapter 11 (Dermot McCauley's "Achieving Agility"), explains the need for organizations to overcome "inertia" and develop the agility required in the face of increasing global competition and technological advances. In addition, McCauley lists the five essential capabilities that an effective case management platform must provide:

  1. Goal management
  2. Empowerment of case participants
  3. Adaptability in execution
  4. Availability of information
  5. Continuous improvement


More on Adaptive Case Management and Business Process Management

Presenting Case Management Benefits in Plain English

A Case Management Success Story

Case Management Is Step Forward in BPM Evolution

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