IT, What Have You Done for Me Lately?

John Storts
Slide Show

Top Predictions for IT Organizations and Users for 2012 and Beyond

As an IT decision maker, have you ever been called to the mat to justify your department's expenditures? Or, hopefully, in a less contentious situation, you seek to give a clearer picture of the value your team provides to the company.


Upper management may know about the big projects, like decommissioning or relocating a data center or securing a new network, but the brass might not know much about the smaller tasks when things get down to brass tacks.


Demonstrate IT's worth by documenting your products and services, no matter how large or small. Info-Tech's IT Services Catalog, a simple Excel-based tool, provides an organized, detailed way to inventory and categorize your service offerings. The catalog spreadsheet helps you track and classify by service:

  • Name
  • Description
  • Users
  • Cost
  • Level
  • Method of obtaining the offering, such as a application or form


Whether IT must charge other departments or not, a services catalog gives you better insight on what the team's doing, for whom and at what cost.

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