Eight Telling Changes in Consumer Attitudes and Behaviors
Factors such as loyalty programs and the use of technology are influencing consumers' decision to stay with or leave their providers.
It's important that you routinely check in with your clients to find out how they feel about your IT department's quality of support. Getting an understanding of how your IT support is perceived by your clients can help you quickly identify and move to resolve support issues.
MDE Enterprises, Inc., contributed a carefully constructed survey that can help you gauge client satisfaction. MDE purposefully constructed the survey to be as brief as possible, acknowledging that busy clients might not be apt to spend more than five or ten minutes filling out a survey, even if meaningful participation could lead to higher satisfaction.
The succinct survey helps you answer the following questions and rate satisfaction on a scale from "Excellent" to "Very dissatisfied":
Find out, directly from your clients, exactly what you need to know to improve your level of IT support.
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