Faulty software can wreak havoc on the systems that are the heart of your business, affecting not just your profitability, but your reputation. In "Glitch: The Hidden Impact of Faulty Software," industry expert Jeff Papows explains the converging forces leading to the rapid growth of software glitches.
Aimed at senior-level decision makers, Papows' book explains how and why these glitches are affecting businesses, governments and consumers and offers solutions for dealing with them.
Our Knowledge Network excerpt from chapter two, "The Personal Impact," provides real-world examples of how glitchy software can become a matter of literal life and death. Drawing on the recent Toyota recalls and faulty technology used in machines for treating cancer patients, Papows illustrates the need for governance techniques that can help you "systematically find and fix weaknesses in the way you build, buy and manage software."
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