Get to Know Salesforce.com, Outlook 2010: 'Dummies' Series Excerpts

John Storts
Slide Show

Microsoft Outlook 2010: Eight Great Features

Eight reasons you should consider upgrading to Microsoft Outlook 2010.

We've added two new excerpts to the Knowledge Network from Wiley's informative and often entertaining "Dummies" series:

  • '<strong>Microsoft Outlook 2010 for Dummies' Excerpt</strong>: This excerpt is the entirety of chapter 15, "Keeping Secrets Safe with Outlook Security." This chapter explains how to get a digital ID, send digitally signed messages and encrypt outgoing messages. A discussion of the importance of antivirus software is also included.
  • '<strong>Salesforce.com for Dummies' Excerpt</strong>: This excerpt is the entirety of chapter 16, entitled "Managing Your Customer Service Solution." This chapter shows you how to customize cases, use case queues and assignment rules, build a knowledge base, automate support processes and improve team productivity.


More from IT Business Edge and the Knowledge Network

Facebook, Windows Live Messenger Coming to Your Outlook Inbox

Salesforce Offers CRM-Level Data Integration for Customers

Helping SMBs with E-Mail Management



Add Comment      Leave a comment on this blog post
Aug 23, 2010 2:29 AM DMorr DMorr  says:

It's interesting that you juxtapose the SalesForce product with Outlook2010. 

SalesForce deveolopment has dropped the ball here and there is no 2010 Outlook interface for Salesforce.  The SF product has been rendered iimpotent because they've fallen so far behind.

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