Microsoft Outlook 2010: Eight Great Features
Eight reasons you should consider upgrading to Microsoft Outlook 2010.
We've added two new excerpts to the from Wiley's informative and often entertaining "Dummies" series:
- '<strong>Microsoft Outlook 2010 for Dummies' Excerpt</strong>: This excerpt is the entirety of chapter 15, "Keeping Secrets Safe with Outlook Security." This chapter explains how to get a digital ID, send digitally signed messages and encrypt outgoing messages. A discussion of the importance of antivirus software is also included.
- '<strong>Salesforce.com for Dummies' Excerpt</strong>: This excerpt is the entirety of chapter 16, entitled "Managing Your Customer Service Solution." This chapter shows you how to customize cases, use case queues and assignment rules, build a knowledge base, automate support processes and improve team productivity.
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